We are on the move and want to help your business excel in the areas of customer service mastery, building powerful relationships with customers, strengthening communication and professional development. Our mission is to help our clients focus on building long lasting relationships with their customers which will ultimately increase customer satisfaction and increase sales.
Boland Training and Development is a professional consulting company located in MN specializing in customer service training. In addition to our exceptional training, Boland Training and Development offers a wide variety of services including team building, building effective communication skills, telephone training and professional coaching. Whether you are a large corporation, a small business, or simply building your network marketing or direct sales team, Boland Training and Development has the experience and expertise to give you a professional presence and give your customers an exceptional customer experience.
Our training is customized to fit the needs of each business and we focus on an inside out approach that benefits our customers. Through alignment, mission, an authentic service mentality and relationship building, we create an environment for your employees to learn and grow which will have a positive impact on your customer. When employees feel like and know how they contribute to a company’s mission, they are more motivated. When they are more motivated, they have a willingness to shine for your customer. It’s that simple.
As an experienced Customer Service Training Company in Minnesota, we have over 25 years of customer service experience and are dedicated to training our clients on how to create an exceptional customer experience for their clients, showing them a simple, yet “outside of the box” formula as the foundation. Simply put, your customers’ experience can be summed up in this formula:
YOUR EMPLOYEES communication abilities + THEIR level of engagement in the job + THEIR listening skills + THEIR interaction with YOUR customer + YOUR product = YOUR customer’s experience
If you’d like to consider Ann as a Keynote Speaker or Trainer for your employees, and learn about the powerful impact your employees can have on YOUR customers, contact us for a free consultation. Additionally, we personally mentor 5 people per year who are committed to growing their teams, businesses and themselves and we show them how they can receive our team training for free. Call us at 651-247-7228 to find out more information on our Executive Mentorship Program
Let us help you create a new culture that fosters growth and improves your customers overall experience.